FAQ

Who are you, actually?
We're Naples Leather, a family furniture store at 3333 Tamiami Trail North in Naples, Florida, open since 2004. Roma & Ash is our online brand. You can call us at (239) 434-6339 and a person in the store will pick up, or walk into the showroom and meet us.

Why is everything priced below MSRP?
Because we buy directly from the workrooms and skip the showroom markup on decor. The crossed-out price is the manufacturer's suggested retail, which is what the same piece typically lists for elsewhere. Our price is just our everyday price. Nothing here is a countdown deal or a fake sale; it's how we've priced things for twenty years.

Who picks the pieces on this site?
Our design team. Every rug, lamp, pillow, and piece of furniture is chosen by people who put rooms together for a living. Nothing is filled in by an algorithm.

Where do your products come from?
Our decor and house collection are produced in the same artisan workrooms behind many of the top names in design: hand-knotted rugs from India, glazed ceramics, top-grain leathers. We also represent premium comfort lines including Stressless, American Leather, and Fjords, configured with you by consultation.

How do the free rug samples work?
Nearly every rug page has an 18" x 18" sample as a size option, free — you just cover shipping. Order up to 10 per home, live with them for a week, then buy the rug you already know works. The samples are yours to keep; nothing to send back.

Is there a warranty?
Yes — rugs and furniture are covered against manufacturing defects for one year from delivery, and everything else for 60 days. Repair, replacement, or refund, and we handle the manufacturer claim for you. One thing worth knowing now rather than later: never wet-clean a rug (carpet shampooers, hot-water extraction) — it can permanently damage it and voids the warranty. Full details, including what one year of honest use does and doesn't cover, are on Returns & Warranty.

What does the design consultation cost?
Nothing. It's complimentary and there's no obligation. Book one here.

How does white-glove delivery work?
For furniture, our delivery partners schedule a window with you, bring the piece into the room of your choice, place it, unpack it, and take the packaging away.

Can I order a custom-size rug?
Yes. Most of our handmade rugs are available in custom sizes. Contact us with the design and dimensions and we'll quote it. One honest caveat: once a custom rug goes into production it can't be cancelled or returned, which is exactly why we'll put a free sample in your hands first.

Can I cancel an order?
Call us the same day at (239) 434-6339 — decor ships fast, often within 24 hours. Once something ships it simply becomes a 30-day return. Custom and made-to-order pieces can't be cancelled once production is confirmed.

What if my piece arrives damaged?
Tell us within 48 hours with photos of the damage and a photo of the packaging — even if the box looks fine, the carrier claim needs it. We'll replace, repair, or refund at no cost. See Returns & Warranty.

Do you work with designers and the trade?
We do. Reach out for trade pricing and sourcing support.